At Sizelo, we aim to deliver your favourite sarees and suit materials safely and conveniently to your doorstep. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Shipping Locations
Sizelo aims to deliver orders across India, subject to service availability at the customer’s delivery address.
Delivery availability may depend on the courier partner’s service area, location accessibility, and other operational factors.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing times may vary during:
Festivals and public holidays
Special promotional events and sale periods
High-volume order periods
Circumstances requiring additional order verification
Orders placed on Sundays or public holidays may be processed on the next business day.
3. Estimated Delivery Time
Once dispatched, orders are generally expected to arrive within the following estimated timeframes:
Metro cities: 2–5 business days
Other cities and towns: 3–7 business days
Remote locations: 5–10 business days
These timelines are estimates and may vary depending on the delivery address, courier partner, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping fees may vary depending on the delivery location, order value, package weight, and promotional offers.
If free shipping is available for a particular order or promotion, the applicable eligibility conditions will be displayed on the website.
5. Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or another available communication channel.
You can use the tracking information to check the progress of your shipment. Tracking updates may take some time to appear after dispatch.
If you have not received tracking information or need assistance, please contact our customer support team.
6. Shipping Address and Contact Details
Customers are responsible for providing accurate and complete delivery information, including:
Full name
House number, street, and locality
City, state, and PIN code
Valid contact number
Email address, where required
Sizelo cannot guarantee successful delivery if the address or contact information provided is incomplete or incorrect. If you notice an error after placing an order, contact us immediately. Address changes may not be possible once an order has been dispatched.
7. Delivery Delays
Although we work to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
Courier or logistics disruptions
Severe weather conditions
Festivals and public holidays
Transportation or operational issues
Incorrect addresses or failed delivery attempts
Other unforeseen events
If a significant delay occurs, please contact us with your order details so that we can help check the shipment status.
8. Failed Delivery Attempts
If a courier partner cannot deliver an order because the customer is unavailable, the address is incorrect, or delivery cannot be completed for another reason, the courier may make another attempt or contact the customer.
Please keep your phone accessible and ensure the delivery address is correct.
Any additional shipping costs or arrangements arising from repeated failed delivery attempts will be communicated to the customer, subject to applicable law.
9. Damaged or Incorrect Orders
If your parcel arrives damaged, contains an incorrect product, or is missing an item, please contact Sizelo promptly after delivery.
Include your order number and clear photographs of the parcel and product where available. Our team will review the issue and guide you through the applicable return, replacement, or refund process.
Please refer to our Refund and Returns Policy for further details.
