At Sizelo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, purchase our products, or interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following categories of information when you use our website or services.
Personal Information
When you place an order, create an account, or contact us, we may collect:
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Full name
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Email address
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Phone number
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Billing and shipping address
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Order and purchase history
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Information you provide when contacting customer support
Payment Information
Payments may be processed through third-party payment gateways. We may receive payment confirmations, transaction references, and payment status information.
Your complete card details, UPI PIN, banking passwords, and other sensitive payment credentials should not be shared with Sizelo. Payment providers process payment information according to their own security and privacy practices.
Technical Information
When you visit our website, certain technical information may be collected, including:
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IP address
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Browser type and device information
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Operating system
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Pages visited and time spent on the website
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Referral sources and website interaction data
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Cookies and similar tracking technologies
Communication Information
If you contact us by email, telephone, website forms, or other communication channels, we may retain the information you provide to respond to your queries and manage customer service requests.
2. How We Use Your Information
We may use your information to:
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Process, confirm, and deliver your orders.
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Manage payments, cancellations, returns, exchanges, and refunds.
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Communicate order updates and delivery information.
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Respond to customer queries and provide support.
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Improve our products, website functionality, and shopping experience.
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Personalise product recommendations and relevant offers.
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Detect fraud, prevent misuse, and protect website security.
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Maintain business records and comply with legal obligations.
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Send promotional communications where permitted by law and subject to your preferences.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping cart sessions, remember preferences, understand website traffic, and improve functionality.
You can manage cookies through your browser settings and, where provided, our cookie preference tools. Disabling certain cookies may affect some website features, including shopping cart functionality.
4. How We Share Your Information
Sizelo does not sell your personal information as a standalone product. We may share relevant information with trusted parties when necessary for the purposes described in this policy, including:
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Payment providers: To process and verify transactions.
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Delivery partners: To ship orders and provide delivery updates.
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Technology providers: To host, maintain, secure, and operate our website.
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Analytics and marketing providers: To understand website performance and support permitted marketing activities.
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Professional advisers: Such as legal, accounting, or compliance advisers where necessary.
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Authorities and regulators: Where disclosure is required by law or necessary to protect legal rights.
We expect service providers handling personal information on our behalf to use appropriate safeguards and handle information in accordance with applicable requirements.
5. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online system or electronic transmission can be guaranteed to be completely secure. We encourage customers to use secure devices and protect their account credentials.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, recordkeeping, dispute resolution, fraud prevention, and legal compliance.
Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements. Information that is no longer required will be deleted or anonymised where appropriate and legally permissible.
7. Your Privacy Rights and Choices
Subject to applicable law, you may have the right to:
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Request access to personal information associated with you.
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Request correction of inaccurate or incomplete information.
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Request deletion of information where applicable.
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Withdraw consent where processing relies on your consent.
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Opt out of promotional emails or messages.
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Raise concerns or submit a privacy-related complaint.
To exercise these rights, contact us using the details provided in the Contact Us section. We may need to verify your identity before processing certain requests.
Withdrawing consent does not affect processing already carried out lawfully before withdrawal and may affect services that require the relevant information.
8. Marketing Communications
We may send information about new arrivals, seasonal collections, special offers, and other relevant updates where permitted by law.
You can unsubscribe from promotional emails using the unsubscribe option, where available, or contact us to update your preferences. Essential communications about orders, payments, and deliveries may still be sent when necessary.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or use external services such as payment gateways and delivery tracking tools.
These third parties may have their own privacy policies and practices. Sizelo is not responsible for the independent privacy practices of external websites. We encourage you to review their policies before sharing personal information.
10. Children’s Privacy
Our website is intended for general shoppers and is not specifically designed to collect personal information from children.
Where parental consent or other safeguards are required by applicable law, we will follow the relevant requirements. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.
11. International Data Processing
Some of our service providers may process or store information in locations outside your state or country. Where applicable, we will take reasonable steps to ensure that such processing follows the requirements of relevant data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or legal requirements.
Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
