At Sizelo, we want you to love your fit. If your purchase isn’t quite right, we’re here to help. Please review our return and refund guidelines below.
1. 3-Day Return Window
Eligibility: You can request a return or exchange within 3 days from the date of delivery.
Product Condition: Items must be completely unused, unworn, unwashed, and unaltered.
Original Tags & Packaging: Original tags must remain attached to the product, and the item must be returned in its original packaging.
Exclusions: Items purchased during clearance sales or promotional events, or those marked as “Final Sale,” are not eligible for returns. Innerwear and custom-sized garments are also non-returnable due to hygiene and customization reasons.
2. Damaged, Defective, or Incorrect Items
Reporting: If you receive a damaged, defective, or incorrect item, please report the issue within 24–48 hours of delivery.
Proof Required: Please provide clear photographs of the defect and a brief unboxing video showing the package being opened to help us process your request efficiently.
3. Refund & Processing Details
Quality Check: All returned items undergo a thorough quality inspection at our warehouse. Refunds are approved only after verifying that the items are unused and have their original tags attached.
Prepaid Orders: Approved refunds will be credited to your original payment method within 5–7 business days.
Cash on Delivery (COD) Orders: For COD orders, a secure link will be sent via email or SMS to collect your bank account or UPI details. The refund will be processed within 5–7 business days after you submit the required details.
Non-Refundable Fees: Original shipping charges and COD service fees are non-refundable.
4. Order Cancellations
Cancellation Window: You can cancel your order within 12 hours of placing it, provided it has not yet been shipped.
Shipped Orders: Once a tracking number has been generated, the order cannot be cancelled.
5. How to Reach Us
To initiate a return or track your request, please visit the Returns Portal on our website or contact our customer support team.
Email: info@sizelo.com
Customer Care: +91 9693210453 / +91 9599909245
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Thank you for shopping with Sizelo. We appreciate your trust and look forward to serving you again!
