Welcome to Sizelo. These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products, and using our services. By accessing or placing an order on our website, you agree to these terms. Please read them carefully before making a purchase.
1. About Sizelo
Sizelo is an Indian ethnic fashion business offering sarees and suit materials through its online store and physical retail store. We aim to provide customers across India with quality ethnic wear at attractive prices.
2. Eligibility
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law. If you are under 18 years of age, you may use our website only with the involvement and consent of a parent or legal guardian.
3. Products and Descriptions
We make reasonable efforts to display our products, colours, designs, fabrics, and descriptions accurately.
Actual product colours may vary slightly due to screen settings, lighting, and photography.
Fabric texture, embroidery, prints, and decorative details may vary between individual pieces.
Product descriptions will specify whether an item is a saree, unstitched suit material, or another product.
Please review product details, fabric information, dimensions, and inclusions before placing an order.
4. Pricing and Payments
All prices displayed on our website are in Indian Rupees (₹).
Prices and product availability may change without prior notice.
Applicable taxes, shipping charges, and other fees will be displayed where relevant before checkout.
Orders must be paid for using the payment methods made available on our website.
An order is not considered confirmed until the required confirmation has been provided by Sizelo.
If a product is listed at an incorrect price or contains a material listing error, we will contact you regarding the available options before proceeding, where applicable.
5. Orders and Cancellation
Placing an order constitutes a purchase request. Sizelo reserves the right to accept or decline an order for legitimate reasons, including stock unavailability, suspected fraudulent activity, payment issues, or pricing errors.
If we cannot fulfil an accepted order, we will inform you and arrange any applicable refund in accordance with our policies and applicable law.
Customers who wish to cancel an order should contact us as soon as possible. Cancellation eligibility may depend on the order’s processing and dispatch status. Please refer to our Cancellation, Return and Refund Policy for details.
6. Shipping and Delivery
Sizelo aims to deliver orders to serviceable locations across India.
Delivery estimates are indicative and may vary due to location, courier operations, weather, public holidays, or other circumstances.
Customers must provide accurate shipping details and contact information.
Additional delivery attempts or charges may apply when incorrect details or failed delivery attempts prevent successful delivery, subject to applicable law and our shipping policy.
Please inspect your parcel upon delivery and report any damage, missing items, or incorrect products promptly.
For more information, please refer to our Shipping Policy.
7. Returns, Exchanges and Refunds
Return, exchange, cancellation, and refund requests are governed by Sizelo’s applicable policies displayed on the website.
Eligible requests must be submitted within the stated time limits and may require order details, photographs, or other supporting information.
Products should be returned in the condition specified in the applicable return policy. Any exclusions, including those relating to customised or specially ordered products, will be communicated in accordance with applicable law.
Nothing in these terms limits any consumer rights available under applicable Indian law.
8. Offers and Discounts
Sizelo may provide promotional offers, discount codes, seasonal sales, or special deals from time to time.
Offers may be subject to specific eligibility criteria and validity periods.
Some offers may apply only to selected products or categories.
Unless explicitly stated, promotional offers cannot be combined.
Offers cannot be applied retrospectively to completed purchases unless expressly permitted.
Sizelo may modify or withdraw an offer in accordance with its stated conditions and applicable law.
The terms displayed with an individual offer will apply to that promotion.
9. User Responsibilities
When using our website, you agree not to:
Provide false, misleading, or incomplete information.
Use the website for unlawful or fraudulent activities.
Attempt to interfere with website security or functionality.
Copy, distribute, or exploit website content for commercial purposes without permission.
Upload malicious code or engage in activities that may harm our website or other users.
10. Intellectual Property
All website content, including text, photographs, graphics, logos, designs, product descriptions, and branding, belongs to Sizelo or its respective rights holders unless otherwise stated.
You may not reproduce, modify, distribute, publish, or commercially use this material without prior written permission, except where permitted by law.
11. Privacy and Personal Information
Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws in India.
By placing an order, you acknowledge that certain information, such as your name, contact details, delivery address, and order information, is required to process and fulfil your purchase.
12. Third-Party Services
Our website may use third-party payment gateways, delivery partners, or other external services. Their services may be governed by separate terms and privacy policies.
Sizelo is not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.
13. Limitation of Liability
To the extent permitted by applicable law, Sizelo will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited under applicable law, including applicable consumer protection rights.
14. Website Availability
We aim to keep our website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues, updates, or circumstances beyond our control.
We may update website features, product listings, or services from time to time while complying with applicable law.
15. Changes to These Terms
Sizelo may revise these Terms & Conditions when necessary. Updated terms will be published on this page with a revised “Last Updated” date.
Your continued use of the website after revised terms are published constitutes acceptance of those changes to the extent permitted by applicable law.
16. Governing Law and Disputes
These Terms & Conditions are governed by the laws of India.
Any disputes will be addressed in accordance with applicable Indian law, including applicable consumer protection and dispute resolution requirements. Nothing in this section removes any statutory rights or remedies available to consumers.
